Privacy Policy

Introduction

This Privacy Policy outlines how Memo, an online casino brand operating under license from Curacao (Antillephone N.V.), collects, uses, and protects your personal data in compliance with applicable data protection and gambling regulatory standards in the United Kingdom. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Memo collects various types of information to provide and improve our services. The types of personal data we collect include:

• Registration Data: This includes your name, date of birth, address, and contact information required to create an account.
• Payment Details: We collect information necessary for processing transactions, such as credit card details, bank account information, and transaction history.
• Technical Logs: We automatically collect data related to your device and usage of our platform, including IP addresses, browser type, and device information. Cookies are also utilized to enhance user experience.

Purpose of Data Usage

Memo utilizes the collected data for several purposes, including but not limited to:

• Account Management: To create and maintain your account, facilitate logins, and manage your gaming experience.
• Marketing Communication: To send promotional materials and offers that may be of interest to you, where permitted by law.
• Anti-Fraud Checks: To detect and prevent fraudulent activities and ensure the security of our platform.
• AML Compliance: To comply with anti-money laundering regulations and prevent financial crimes.
• KYC Procedures: To verify your identity and ensure that you meet legal gambling age requirements.

Data Sharing

Memo may share your personal data with third parties under certain circumstances. These include:

• Disclosure to Payment Providers: We share information with payment processing companies to facilitate transactions.
• Verification Partners: We may disclose your data to third-party services that assist in verifying your identity and ensuring compliance with regulatory obligations.
• Regulatory Authorities: Personal data may be shared with law enforcement or regulatory bodies as required by law to comply with legal obligations.

User Rights

As a user of Memo, you have specific rights regarding your personal data, including:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Deletion: You have the right to request the deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.

To exercise these rights, please contact the support team through the designated channels provided on our website.

Cookie Policy

Memo uses cookies and similar technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: These are necessary for the operation of our website and enable you to navigate and use its features.
• Analytical Cookies: We use these to monitor website performance and understand how users interact with our services, allowing us to improve functionality.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our platform.

Data Security

Memo prioritizes the security of your personal data. We implement various technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

Changes to This Policy

Memo reserves the right to update this Privacy Policy as needed to reflect changes to our practices or applicable laws. We will notify you of any significant changes by updating the date at the top of this document and, where appropriate, provide additional notice via email or through our platform.

Contact Us

For any inquiries regarding this Privacy Policy, or if you have concerns about your personal data, please reach out to the support team through the relevant communication channels provided on our website.

Conclusion

By using Memo’s services, you consent to the collection and use of your personal data as described in this Privacy Policy. We are committed to protecting your privacy and ensuring a safe and secure gaming environment.